Location: Hyderabad, WFO

Job Type: Full-time

Job Summary:

Customer Relationship Management:

• Maintain and strengthen relationships with existing customers to ensure high satisfaction and retention.
• Act as the primary point of contact for customer inquiries and concerns, addressing them promptly.
• Act as the primary point of contact for customer inquiries and concerns, addressing them promptly.

New Business Development:

• Assist in identifying new business opportunities and potential clients.
• Assist in identifying new business opportunities and potential clients.

Coordination and Collaboration:

• Work closely with territory managers to align on sales strategies and goals.
• Facilitate effective communication between customers and territory managers to address specific requirements and feedback.

Sales Supprot:

• Use in-house communication tools (e.g., CRM software, video conferencing) to support sales calls and presentations.
• Provide detailed product information and assist in influencing purchase decisions.

Sales Condination:

• Help in developing and executing sales plans for various territories.
• Coordinate and schedule regular check-ins with customers to gather feedback and understand their evolving needs.

Reporting and Analysis:

• Track and maintain accurate records of sales activities, pipeline status, and performance metrics.
• Analyze sales data to identify trends, highlight opportunities, and suggest improvements.

Customer Interaction:

• Schedule and conduct virtual meetings with key customers and prospects.
• Address customer issues and coordinate with relevant teams to provide timely solutions.

Sales Strategy and Execution:

• Collaborate with product heads to develop and implement sales strategies tailored to different regions.
• Assist in achieving or exceeding sales targets and performance objectives through effective coordination.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in sales support or coordination roles.
• Strong understanding of the sales process and customer relationship management.
• Excellent communication, negotiation, and organizational skills.
• Ability to multitask and manage time effectively in a remote work environment.
• Proficiency in using CRM software and sales tools.
• Comfortable with virtual meetings and remote collaboration tools.

Skills and Competencies:

• Strong strategic thinking and problem-solving abilities.
• High level of self-motivation and a proactive approach to work.
• Excellent relationship-building skills with customers and internal teams.
• Adaptability and flexibility to work in a fast-paced environment.